Inside John Lewis - Season 1

First aired: 3/10/2010 3 episodes
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Episodes

1. Episode 1

Aired: 3/10/2010

The first episode looks at how the worst recession in the history of John Lewis takes its toll on the business. The half-yearly results send shock waves throughout the company.

2. Episode 2

Aired: 3/17/2010

This edition sees the steps that are being taken by the business to boost sales and control costs; the fashion floors are being revamped, an enormous new shop is being built in Wales, a brand new distribution centre has opened in Milton Keynes and to control costs, the old warehouse in Stevenage is closing down. Jobs are being lost and there is a pervading sense of unease in the corridors of the London Head Office.

3. Episode 3

Aired: 3/24/2010

Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.